Terms of service

Effective Date: 01/12/2026

Welcome to HopeBuilt. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree, please do not use our platform.

1. Overview

HopeBuilt is an online fundraising platform that allows individuals and organizations to raise funds for personal, community, and charitable causes. We provide tools to help hosts share their story, collect donations, and engage supporters globally.

2. Eligibility

You must be at least 18 years old—or the age of majority in your jurisdiction—to create a campaign or make a donation on HopeBuilt. By using our platform, you confirm that you meet this requirement.

3. Campaign Guidelines

All campaigns must be honest, accurate, and lawful. By creating a campaign on HopeBuilt, you agree:

  • To provide truthful and transparent information about your cause.

  • Not to use funds for any illegal activity, personal enrichment unrelated to your stated campaign, or misleading claims.

  • That you are solely responsible for how the funds are used.

  • That HopeBuilt may remove, suspend, or request additional verification for any campaign at its discretion.

HopeBuilt does not guarantee campaign performance or fundraising results.

4. Fees and Deductions

HopeBuilt charges:

  • A 1% platform transaction fee on all donations.

  • Optional tips from donors, which support the platform’s operations.

  • For campaigns that choose paid promotion, up to 30% of total funds raised may be allocated toward agreed-upon marketing and outreach strategies, confirmed directly with the campaign host in writing.

  • Payment processing fees (charged by third-party processors) may also apply.

Subscription Charges: If you opt in for monthly recurring donations or other subscription services, subscription charges may apply. You can cancel recurring charges at any time by contacting help@hopebuilt.org.

5. Donor Protection & Refunds

Donations are generally non-refundable unless they fall under our HopeBuilt Giving Guarantee. In the event of suspected fraud or misuse, donors may submit a claim for investigation. HopeBuilt will review all claims and issue refunds when appropriate, typically within 3–10 business days.

6. Account Responsibility

You are responsible for maintaining the security of your HopeBuilt account. Do not share your login credentials. You agree to notify us immediately of any unauthorized use.

7. Prohibited Conduct

You agree not to:

  • Use HopeBuilt for illegal or deceptive purposes

  • Impersonate others or misrepresent your identity

  • Interfere with the operation of the platform

  • Collect or misuse the personal information of other users

Violation of these terms may result in suspension or permanent removal from the platform.

8. Content Ownership

Campaign creators retain ownership of the content they submit. However, by posting on HopeBuilt, you grant us a non-exclusive, royalty-free license to use, reproduce, and promote your campaign materials for marketing, fundraising, and platform improvement purposes.

9. Termination

HopeBuilt reserves the right to terminate or suspend any account or campaign at our sole discretion, with or without cause, and without liability.

10. Disclaimers & Limitation of Liability

HopeBuilt is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, success of any campaign, or donation amounts. HopeBuilt is not liable for damages arising from use or inability to use our services.

11. Changes to These Terms

We may update these Terms at any time. Continued use of HopeBuilt after changes are posted constitutes your acceptance of the revised Terms.

12. Donations and Refund Policy

All donations made to HopeBuilt are final and non-refundable. By completing a donation, you acknowledge that you will not be entitled to a refund, return, or credit, regardless of the reason. This policy applies to one-time donations, recurring contributions, sponsorships, and any other charitable gifts.

13. Contact Us

For questions, cancellations, or concerns, please contact:
help@hopebuilt.org

If you want, I can also make this TOS slightly more concise and user-friendly, so it’s easier for donors to read without changing the legal meaning. It would keep all your subscription and cancellation info clear. Do you want me to do that?